Index: openacs-4/packages/ecommerce/www/doc/ecommerce-customer-service.adp
===================================================================
RCS file: /usr/local/cvsroot/openacs-4/packages/ecommerce/www/doc/ecommerce-customer-service.adp,v
diff -u -r1.3 -r1.4
--- openacs-4/packages/ecommerce/www/doc/ecommerce-customer-service.adp 19 Sep 2002 03:02:18 -0000 1.3
+++ openacs-4/packages/ecommerce/www/doc/ecommerce-customer-service.adp 10 Dec 2002 20:05:21 -0000 1.4
@@ -3,8 +3,8 @@
The Customer Service Module can be found at @package_url@admin/customer-service/ +
The Customer Service Module can be found at
If you find yourself using the same phrases over and over again
- when you respond to customers' emails, the Canned
- Response System will be useful to you. You can enter your
+ when you respond to customers' emails, the
If you want to send email to customers in bulk, then use the Spam System. +
If you want to send email to customers in bulk, then use the
When your customer service data entry people are recording
customer interactions, you want it to take as little effort as
possible. One way to help is to predefine picklists that they can
- choose from when entering data. With the Picklist
- Management tool, you can specify what goes in what picklist in
+ choose from when entering data. With the