select picklist_item from ec_picklist_items where picklist_name='interaction_type' order by sort_key
select i.customer_service_rep as rep, u.first_names as rep_first_names,
u.last_name as rep_last_name
from ec_customer_serv_interactions i, cc_users u
where i.customer_service_rep=u.user_id
group by i.customer_service_rep, u.first_names, u.last_name
order by u.last_name, u.first_names