Ticket Tracker

Tony Tseng

tony@arsdigita.com

Phong Nguyen

phong@arsdigita.com

Table of Contents
1. Developer's guide
1.1. Ticket Tracker Requirements
1.1.1. Introduction
1.1.2. Vision Statement
1.1.3. System/Application Overview
1.1.4. Use-cases and User-scenarios
1.1.5. Related Links
1.1.6. Requirements: Technical
1.1.7. Requirements: Data Model
1.1.8. Requirements: User
1.1.9. Requirements: Admin
1.1.10. Requirements: Possible Future Requirements
1.1.11. Revision History
1.2. Ticket Tracker Design Document
1.2.1. Essentials
1.2.2. Introduction
1.2.3. Historical Considerations
1.2.4. Competitive Analysis
1.2.5. Design Tradeoffs
1.2.6. API
1.2.7. Data Model Discussion
1.2.8. User Interface
1.2.9. Configuration/Parameters
1.2.10. Future Improvements/Areas of Likely Change
1.2.11. Authors
1.2.12. Revision History
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  Developer's guide