Bertha Bosslady wants to be able to keep tabs on the performance -of service employees like Saul. By using the database backed chat application, -Bertha should be able to ensure that has a complete record of Saul and -his coworkers customer interactions. These records should also be able -to be used to evaluate the legitimacy of future customer complaints or -praises of Saul's performance. Aggregating the information found in these -records should allow Bertha get a broad picture of the performance of her -service team in general. Scraping these records should help Bertha identify -frequently asked questions for which a canned response would be appropriate. -
Chatty Cathy, a member of a role-playing fantasy community, wants -to initiate a discussion with other gamers on the topic "Which is the better -allegiance for cleric dwarves: chaotic good or lawful evil?" She should -be able to search the site's chat rooms and find an appropriately entitled -one, e.g., "Advanced Dungeons and Dragons". She should be able to join -the chat discussion, post her question, get other interested nerds to respond, -and have her desired discussion. -
Edward Expatriate has moved far away from his homeland but still -wishes to keep in touch with his friends and family. Long distance phone -calls are out of the question due to their expense. Using the chat application, -Ed should be able to set up scheduled chats or log on in the hope of an -impromptu chat session with these people, thereby keeping in touch while -keeping costs down. -
The Conglomo Corporation has a scheduled guest chat with Dr. Erudite. -The chat room is open to the public, however to prevent profanity -and offensive question content, submitted questions do not go live -immediately. Mark Moderator oversees the chat room and screens each question -before approving them for inclusion in the chat. Since Dr. -Erudite is the guest, all his answers and comments go live immediately. -The day after the chat, Mark receives a request for a transcript -of the chat from one of his site users who was unable to follow the chat -live. Mark creates a transcript using a tool provided by the application -which allows him to clean up some formatting issues and save it as a file. -Now a nice properly formatted transcript of the chat with Dr. Erudite is -available to each site member. -
Carl Consumer could not find a product at Shop.com. Frustrated after -spending the better part of an hour engaged in an unsuccessful search, -Joe decides to leave the site and go to another competitive site. Just -before doing so, he sees a link offering to allow him to chat with a customer -service representative. He decides to give it one last try and so -enters the chat and types "help!". The Shop.com representative is -notified of the incoming message by an audio alert. Within the minute -a Shop.com representative guides Joe to the product that he seeks. -
10.10.10 Chat rooms have unique display names within each instance. -
10.10.20 Chat rooms have option to archive all chat messages or not archive. -
10.10.30 Chat rooms have active and deactivate status. -
10.10.40 Chat rooms have auditing information (creation user, creation date). -
10.10.50 Chat rooms should be associated with permissions levels -for message posting. "Moderated mode" chat room will be such that each -message posted shall require approval from the administrator for that room -before being accessible to other chat users. "Unmoderated mode" chat rooms -will be such that messages posted to that room are immediately accessible -to other chat users. -
10.10.60 Chat rooms could either be private or public. -
10.10.70 Permissioning system to allow a group and/or single -user to enter a chat room. This way will also implement banning certain -user to a individual chat room. -
10.10.80 Permissioning system to allow a group and/or single -user to post a message to a chat room. -
-
10.20.10 Each log message has auditing information. -
10.20.20 The chat room to which a message belongs shall be identified. -
10.20.30 A toggle value should be in place to indicate whether -the message is in plain text or HTML format. -
10.20.40 A toggle value should be in place to indicate whether -the message has been approved by the moderator. -
10.20.50 A private message never get log. -
10.30.10 Each chat transcript has a display name. -
10.30.20 Each chat transcript has a description. -
10.30.30 Treat the whole transcript content as one big text file. -
10.30.40 Permissioning system to allow who able to view the transcript.
20.10.10 Administrator should be able to create, edit, and -delete a chat room. -
20.10.20 Administrator should be able to delete all messages -from a chat room. -
20.10.40 Administrator should be able to add and remove moderators -for a given room. -
20.10.40 Administrator should be able to grant or revoke group/user -privilege to a chat room. -
20.10.50 Administrator should be able to active and deactivate -a particular chat room. -
20.10.60 Administrator should be able to create, edit and delete -a chat transcript. -
-
20.20.10 Moderator should be able to post messages directly -in a moderated chat room without the need for moderator (self-) approval. -
20.20.20 Moderator should be able to accept or reject messages -from other users in the moderate chat rooms. -
20.20.30 Moderator should be able to suspend or revoke chat privileges -from chat room users. -
-
20.30.10 User should only be able to enter a public chat -room accessible to this user's user group. -
20.30.20 User should be able to automatically invite another -user to join them in a chat room by supplying an email address. -
20.30.30 User should be able to do a private chat with other user. -
20.30.40 If a chat room is moderated, then the user's message -will not go live immediately. -
20.30.50 There is a refresh link to ensure they receive the latest messages. -
20.30.60 The user should see all other users that post messages -in the last specified number of minutes and all Java chatters. -
20.30.70 Users should be able to chat privately with another -user. -
-
20.40.10 See a list of all Java chatters in the room and -HTML chatters who post message within a specified number of minutes. -
20.40.20 See a list of all chat rooms accessible by this user. -
20.40.30 A different pop up windows for each private conversation. -
20.40.40 User A could not has a private conversation with user B, -if user B put user A on ignore list. -
20.40.50 Optional audio alert for each new chat message. -
20.40.60 Each user can have customize icon for his screen name. -
20.40.70 Support smilie faces in chat area. -
20.40.80 Able to ignore messages from a specific user. -
20.40.90 Disallow duplicate screen name from Java chatter in the same chat room. - - -
| Document Revision # | - -Action Taken, Notes | - -When? | - -By Whom? | -
|---|---|---|---|
| 0.1 | - -Created | - -2000-10-03 | - -Joshua Finkler | -
| 0.2 | - -Revision for chat ACS 4.0 | - -2000-11-08 | - -David Dao | -
-
Bertha Bosslady wants to be able to keep tabs on the performance +of service employees like Saul. By using the database backed chat application, +Bertha should be able to ensure that has a complete record of Saul and +his coworkers customer interactions. These records should also be able +to be used to evaluate the legitimacy of future customer complaints or +praises of Saul's performance. Aggregating the information found in these +records should allow Bertha get a broad picture of the performance of her +service team in general. Scraping these records should help Bertha identify +frequently asked questions for which a canned response would be appropriate. +
Chatty Cathy, a member of a role-playing fantasy community, wants +to initiate a discussion with other gamers on the topic "Which is the better +allegiance for cleric dwarves: chaotic good or lawful evil?" She should +be able to search the site's chat rooms and find an appropriately entitled +one, e.g., "Advanced Dungeons and Dragons". She should be able to join +the chat discussion, post her question, get other interested nerds to respond, +and have her desired discussion. +
Edward Expatriate has moved far away from his homeland but still +wishes to keep in touch with his friends and family. Long distance phone +calls are out of the question due to their expense. Using the chat application, +Ed should be able to set up scheduled chats or log on in the hope of an +impromptu chat session with these people, thereby keeping in touch while +keeping costs down. +
The Conglomo Corporation has a scheduled guest chat with Dr. Erudite. +The chat room is open to the public, however to prevent profanity +and offensive question content, submitted questions do not go live +immediately. Mark Moderator oversees the chat room and screens each question +before approving them for inclusion in the chat. Since Dr. +Erudite is the guest, all his answers and comments go live immediately. +The day after the chat, Mark receives a request for a transcript +of the chat from one of his site users who was unable to follow the chat +live. Mark creates a transcript using a tool provided by the application +which allows him to clean up some formatting issues and save it as a file. +Now a nice properly formatted transcript of the chat with Dr. Erudite is +available to each site member. +
Carl Consumer could not find a product at Shop.com. Frustrated after +spending the better part of an hour engaged in an unsuccessful search, +Joe decides to leave the site and go to another competitive site. Just +before doing so, he sees a link offering to allow him to chat with a customer +service representative. He decides to give it one last try and so +enters the chat and types "help!". The Shop.com representative is +notified of the incoming message by an audio alert. Within the minute +a Shop.com representative guides Joe to the product that he seeks. +
10.10.10 Chat rooms have unique display names within each instance. +
10.10.20 Chat rooms have option to archive all chat messages or not archive. +
10.10.30 Chat rooms have active and deactivate status. +
10.10.40 Chat rooms have auditing information (creation user, creation date). +
10.10.50 Chat rooms should be associated with permissions levels +for message posting. "Moderated mode" chat room will be such that each +message posted shall require approval from the administrator for that room +before being accessible to other chat users. "Unmoderated mode" chat rooms +will be such that messages posted to that room are immediately accessible +to other chat users. +
10.10.60 Chat rooms could either be private or public. +
10.10.70 Permissioning system to allow a group and/or single +user to enter a chat room. This way will also implement banning certain +user to a individual chat room. +
10.10.80 Permissioning system to allow a group and/or single +user to post a message to a chat room. +
+
10.20.10 Each log message has auditing information. +
10.20.20 The chat room to which a message belongs shall be identified. +
10.20.30 A toggle value should be in place to indicate whether +the message is in plain text or HTML format. +
10.20.40 A toggle value should be in place to indicate whether +the message has been approved by the moderator. +
10.20.50 A private message never get log. +
10.30.10 Each chat transcript has a display name. +
10.30.20 Each chat transcript has a description. +
10.30.30 Treat the whole transcript content as one big text file. +
10.30.40 Permissioning system to allow who able to view the transcript.
20.10.10 Administrator should be able to create, edit, and +delete a chat room. +
20.10.20 Administrator should be able to delete all messages +from a chat room. +
20.10.40 Administrator should be able to add and remove moderators +for a given room. +
20.10.40 Administrator should be able to grant or revoke group/user +privilege to a chat room. +
20.10.50 Administrator should be able to active and deactivate +a particular chat room. +
20.10.60 Administrator should be able to create, edit and delete +a chat transcript. +
+
20.20.10 Moderator should be able to post messages directly +in a moderated chat room without the need for moderator (self-) approval. +
20.20.20 Moderator should be able to accept or reject messages +from other users in the moderate chat rooms. +
20.20.30 Moderator should be able to suspend or revoke chat privileges +from chat room users. +
+
20.30.10 User should only be able to enter a public chat +room accessible to this user's user group. +
20.30.20 User should be able to automatically invite another +user to join them in a chat room by supplying an email address. +
20.30.30 User should be able to do a private chat with other user. +
20.30.40 If a chat room is moderated, then the user's message +will not go live immediately. +
20.30.50 There is a refresh link to ensure they receive the latest messages. +
20.30.60 The user should see all other users that post messages +in the last specified number of minutes and all Java chatters. +
20.30.70 Users should be able to chat privately with another +user. +
+
20.40.10 See a list of all Java chatters in the room and +HTML chatters who post message within a specified number of minutes. +
20.40.20 See a list of all chat rooms accessible by this user. +
20.40.30 A different pop up windows for each private conversation. +
20.40.40 User A could not has a private conversation with user B, +if user B put user A on ignore list. +
20.40.50 Optional audio alert for each new chat message. +
20.40.60 Each user can have customize icon for his screen name. +
20.40.70 Support smilie faces in chat area. +
20.40.80 Able to ignore messages from a specific user. +
20.40.90 Disallow duplicate screen name from Java chatter in the same chat room. + + +
| Document Revision # | + +Action Taken, Notes | + +When? | + +By Whom? | +
|---|---|---|---|
| 0.1 | + +Created | + +2000-10-03 | + +Joshua Finkler | +
| 0.2 | + +Revision for chat ACS 4.0 | + +2000-11-08 | + +David Dao | +
+